FAQ & SHIPPING
International Customers
Customers in the UK and Norway please shop through my Etsy Shop.
Buyers are responsible to pay for customs and import taxes. All orders are dispatched from Germany.
Shipping is available to a variety of places, but to some places I can not ship, please see the list below. If you can not find your country on the list or the shop please let me know and I can check it for you.
Dispatch Times
I send out orders at least once a week, so it can take 1 to 5 days for your order to dispatch. Prints are made to order and take at 5 to 7 working days to dispatch. If you need faster fulfillment (birthdays etc.) please let me know and I will see what I can arrange.
Tracking & Express
All orders are sent with tracking via German Post/DHL and will be delivered internationally with your local post service. You can track your order on your local post service website by clicking on the tracking code sent to you in the dispatch notice.
Alternatively, Expedited/Express shipping via courier is possible, usually UPS. Please leave your phone number at check out!
Recyling
Please note that almost all my packaging and some of the products are made from recycled paper. I also try to reduce the minimal amount of plastics in my packaging. Please recycle the paper envelopes accordingly or reuse them yourself!
SHIPPING
Deutschland
> Standard: 2,95€ mit DHL Warenpost inkl. Tracking
> Bestellung an eine Packstation ist möglich
> Versandkostenfrei ab 30 €
> Versand als DHL Paket für größere Bestellungen
> Deine Bestellung kommt in der Regel innerhalb von 1-2 Werktagen an
Germany
> Standard: 2,95€, German Post
> Free Shipping for orders over 30 €
> Shipping as Paket DHL for larger orders
> Arrives within 1-2 working days
Europe (EU)
Tracked Shipping with Deutsche Post/DHL
> Cost: 5,90 €
> Free Shipping for order over 75 €
> Shipping with German Post/DHL incl. tracking
> Your order should arrive within 4 to 10 working days
Europe (non-EU)
Tracked Shipping with Deutsche Post/DHL
> Cost: 7,80 € incl. tracking
> Free Shipping for order over 75 €
> Additional Charges for import may have to be paid by you, all orders are dispatched from Germany
> Your order should arrive within 5 to 15 working days
Great Britain & Norway
USA & Canada
Tracked Shipping with Deutsche Post/DHL
> Cost: 7,90 € incl. tracking
> Free Shipping for orders over 75 €
> Your order arrives within 7 to 20 working days
UPS Express
> Not available for shipping to Parcel lockers!
> I will do my best to dispatch your order the next working day, but art prints will take a week to dispatch
> Please add your phone number!
> Usually arrives within 3 to 6 working days
South America
UPS Expedited
> No Shipping to Parcel lockers!
> Please add your phone number
> Usually arrives within 5 to 7 working days
Japan, Taiwan & South Korea
Tracked Shipping with Deutsche Post/DHL
> Cost: 7,90 € incl. tracking
> Your order arrives within 10 to 20 working days
UPS Expedited
> No Shipping to Parcel lockers!
> Please add your phone number
> Usually arrives within 5 to 7 working days
Australia & New Zealand
UPS Expedited
> No Shipping to Parcel lockers!
> Additional Charges for import may have to be paid by you, all orders will be dispatched from Germany
> Please add your phone number!
> Usually arrives within 7 to 10 working days
FAQ
Do you ship to...?
Do you ship to all places?
I sadly can not ship everywhere because the parcels are not insured and won’t have tracking or shipping costs are unreasonably high.
Shipping is not available for India, Chile, Mexico, and some more…
If you could not find your location in this guide, please get in touch and I check shipping to your location 🙂
Do I have to pay for import taxes?
Buyers are responsible to pay for import taxes. All orders are dispatched from Germany.
General information (no liability, please inform yourself about possible charges)
– Orders within the EU are not subject to import tax
– Orders to non-EU countries (incl. Switzerland) may be subject to additional import taxes
– Orders to the US are usually not eligible for import tax if under a certain value (±800 $)
Can I use your artwork on my Products after purchasing a print or original?
Simple answer to this is: no, you can not. Also purchasing an original piece of artwork does not allow you to copy or reproduce it commercially. If you would like to obtain reproduction/usage right – please get intouch.
Do you sell digital copies of your artwork?
No, at the moment I don’t sell any digital artwork.